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Terms and Conditions

These terms & conditions set out the basis on which you can visit and use our website. Please read them carefully as they contain important information.

General terms and conditions

This site is owned and operated by Sports Xtra (Franchising) Ltd ("Sports Xtra", "we" or "us"). Registered office: Cardiff Central Sports & Community Centre, Beignon Close, Cardiff, CF24 5HF. Company Number: 06601975. If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please contact us.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Sports Xtra. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Sports Xtra. You may not modify, distribute or re-post something on this website for any purpose.

Accuracy of content

Sports Xtra has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. To the extent permitted by applicable law, Sports Xtra disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Sports Xtra shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

The views expressed in user generated content are the opinions of those users and are not necessarily those of Sports Xtra Ltd.

Damage to your computer

Sports Xtra makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Sports Xtra shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Password/account security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Sports Xtra shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Booking Processing Fees

All Sports Xtra courses are booked and paid for in advance. When booking online there will be a processing fee payable of £1.00. When booking via the callcentre a £1.95 booking fee will apply for the first child and £1.00 per additional child. This fee is paid at Sports Xtra's discretion. Special offers and social media discounts will incure a booking fee per child.

Ordering errors

You are able to make changes to your bookings up to the point at which you click on 'place order' on the final page of our ordering process.

Exclusions of liability

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Sports Xtra or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Other legal notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.

Changes to legal notices

We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

These terms and conditions do not affect your legal rights.

Cancellations/Amendments and Refund Policy

In the event of you realise that you need to change your booking please contact us on 08453 716 121 and one of our advisors will help you. A Cancellation/Amendment or Refund fee of £4.50 will apply. If you amend your booking, you may also find there are changes to the price you pay for the booking (as you'll be charged the current selling price on the day you amend the order). This policy does not affect your legal rights under the Distance Selling Regulations or other legislation.

Social Media Offers

Any offers advertised through Facebook/Twitter and other social media channels are time and capacity restricted. Any offer posted through social media is valid for one child only, additional children can be added to a booking and will be offered a seperate discounted rate as goodwill. In this case each child will incur a booking processing fee.

Secure Shopping

All payments for bookings made on this site are made via a third party provider, namely SagePay (a division of Sage (UK)) Limited.

Transaction security

All transaction information passed between merchant sites and the SagePay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the SagePay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage

Once on our systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign.

Links to banks

SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee access

No individuals within SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access by their most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from their own employees because their systems never display the full card numbers, even on administration screens.